+91 9880077297, 9036000360, 08029700966 - No.1 10th Floor, Unit 1001 DGold.in, Brigade Towers, Brigade road, Bangalore 560025. Time 10.00am to 06.30pm helpdesk@dgold.in

Frequently Asked Questions

FAQ - related to selling Gold, Silver, Diamonds

Related to SELLING :

Q1. What are the benefits Selling through Dgold.in?

A1. We give you the highest commodity price, professional & computerized valuation, instant payments.

Q2. How is Valuation done and how long does it take?

A2. Valuation is no more complex procedure,  we adhere to the latest computerized testing (XRF Testing) & acid test in case of silver articles, a basic test can take upto a minute per article.

Q3. Do you charge for Testing and Valuation?

A3. Estimation is provided free of cost, but however if you only require a valuation and don’t want to sell the jewels then valuation charge is Rs 100/test & Rs 200/test with a report

Q4. How to you determine the value of a commodity?

A4. It is very simple : Weight of commodity (X) Purity Percentage (X) Buying rate = Value (-)  charges = NET VALUE

Q5. What else will be deducted?

A5. Stones , Beads, Enamel, melt charges weight if present will be deducted for valuation.

Q6. Will my ornaments get damaged due to Testing?

A6. NO your ornaments will not get damaged if a computer XRef test is done, in some cases if we feel that a melt test is required only then the ornament will be melted and tested, 

Q7. How will i be paid ?

A7. All payments will be based on our company guidelines either by CASH* / NEFT / IMPS /  RTGS. (*Subject to statutory guidelines)

Q8. What are the documents required for Selling gold ornaments?

A8. You must produce 1 Photo ID & 1 Address proof out of the following documents i.e. Driving license, Passport, Ration card, Election ID, Work ID, Telephone bill, Mobile bill, Property Sale Deed etc.

Q9. I am not a resident of Bangalore can i sell ornaments & what are the documents required ?

A9. YES you can by providing 1 Photo ID & 1 (local) Address & 1 (Native) Address proof

Q10. Once sold can i buy back my ornaments later?

A10. NO we will not be able to re-sell it as we will be melting it for purification immediately, However if you have opted for a EMI buy back scheme you will be able to retrieve your jewellery

Q11. Some Gold buyers charge 0 service charges or a low service charges compared to DGold why?

A11. Most Gold buyers to attract customers come up with very attractive offers, but what you need to know is that no business can run without a profit, These Buyers will lower the value of the gold purities to adjust their charges which we feel is a corrupt practice. At DGold we follow ethical procedures and service charges fairly levied separately.

Q12. Can I sell Gold / Silver belonging to my relative, neighbor, friend ?

A12. NO you cannot, You can sell Gold / Silver / Diamonds which belong to you, your spouse or your parents with their consent.

Q13. I am 18 to 21 years old can i sell my jewellery?

A13. If you are aged between 18 to 21 years you need to have consent from your parents or legal guardian, We will require a written letter and their photo id & address proof in order to transact. We have a strict NO MINORS policy and we do not purchase from persons aged below 18 years.

Q14. Upto what quantities can i sell & can i sell my broken or tampered jewellery?

A14. No quantity is too small or big for us, you can sell or buy any quantity. YES we purchase broken & tampered gold jewellery.

Q15. Do you purchase white gold?

A15. YES we purchase white Gold, Rose gold, Pink gold, Yellow gold, as far as it is Gold.

Q16. Can i get the payment by NEFT or RTGS ?

A16. YES we can, Below 2 lakhs through NEFT and above 2 lakhs through RTGS. (Name as per bank records, Account no. & type, IFSC code , Bank name & branch details are required): Note your cheque book will contain all this information.

FAQ - related to buying Gold, Silver, Diamonds
Related to BUYING :
Q1. What are the benefits buying through Dgold.in?
A1. The “Lowest price” for 24kt 999 suisse Gold, No wastage, making charges or any added premium.
Q2. Do you Buy back / Exchange Jewellery brought from your store?
A2. Definetely YES we provide you a buy back based on the days market price*.
Q3. What are your Making charges / Wastage?
A3. ZERO Making Charges & Wastage.
Q4. Do i need to submit my ID proof and Address proof for Purchasing?
A4.YES as per the latest mandate by the central government all CASH purchases made above (2 lakhs for bullion) and (5 lakhs for Jewelry) must submit PAN. TCS will apply, TCS can be avoided by making the payment through Cheque, NEFT, RTGS, IMPS.
Q5. How can i determine the prices of Gold and Silver?
A5. Just sms GOLD or SILVER to 9880077297 to get the latest spot price of commodities.
Q6. What is the TAX component on purchases?
A6. Currently the GST on Gold Jewellery & Bullion is 3% (may change as per Government notification)
FAQ - related to release of gold.
Related to Release of Gold from Banks: 
Q1. Can you release Gold which has already been pledged in a Bank or Finance company?
A1. YES we have this service where we release your gold pledged in Banks, Muthoot, Mannapuram, IIFL, Kosmattam finance, Popular Finance, Pawn brokers etc.
Q2. How does this work, how do i proceed?
A2. First get the details from your banker or financer  regarding the Release amount (Principle + Interest) and then visit us with your Pledge receipts, ID, Address proof, cheque book. Our evaluation team will verify the details and suggest you if it is worth releasing the gold. If we feel there is any benefit from releasing then we will arrange for a release of gold immediately.
Q3. How long will this take and will i be paid instantly?
A3. Once we release the gold, it will be brought back to our office and final settlements will be made after evaluation.
Q4. What is the minimum quantity for release of gold ?
A4. The minimum quantity is 30 grams for release gold.
Q5. Can i keep some part of my Gold which has been released?
A5. YES you can, however you will need to inform us prior to the transaction.
Q6. What if i am not satisfied with the valuation after release of Gold?
A6. Before releasing the Gold we would ensure to give you an estimation based on the details provided by you, How ever if you are not satisfied with the valuation after release you will have to repay the amount advanced by us + an additional 5% of the released value.
Q7. What if the value of the gold turns out to be lower than the released value?
A7. Yes there are chances this can happen, make sure you are providing the correct information regarding the weights, purity, stone beads wax content of gold prior to release of Gold from the Banks, These facts are very critical inputs which determine the value of the gold. In the event the value of the gold turns out to be lower than the released value then the customer has to pay the differential amount.
Q8. Can you release my Gold loan from multiple locations ?
A8. YES we can release Gold from multiple locations which are within Bangalore BBMP limits.
Q9. Are there any additional service charges for this service?
A9. NO this service is FREE, If you wish not to sell the Gold after release only then 5% of the value of the release amount will be charged as service charges.
Q10. Will i be accompanied by your representative to the Bank or Finance company?
A10. YES you will be authorizing our representative to release the gold on your behalf, our representative will deposit the cash to the financer and collect the gold in your presence. Once the Gold is released you will be accompanied to our office by our representative for final valuation & settlements.
FAQ - related to Gold buyback.
Related to Gold buy back option: 
Q1. What is this buy back all about?
A1. This is simple option you can excercise to buy back your gold. Generally DGold refines the gold collected on a day to day basic, but if you opt for the buyback  then your gold will not be melted & will be put on hold.
Q2. How does this work, how do i proceed?
A2. First get the details from your banker or financer  regarding the Release amount (Principle + Interest) and then visit us with your Pledge receipts, ID, Address proof, cheque book. Our evaluation team will verify the details and suggest you if it is worth releasing the gold. If we feel there is any benefit from releasing then we will arrange for a release of gold immediately.
Q3. How long will this take and will i be paid instantly?
A3. Once we release the gold, it will be brought back to our office and final settlements will be made after evaluation.
Q4. What is the minimum quantity for release of gold ?
A4. The minimum quantity is 30 grams for release gold.
Q5. Can i keep some part of my Gold which has been released?
A5. YES you can, however you will need to inform us prior to the transaction.
Q6. What if i am not satisfied with the valuation after release of Gold?
A6. Before releasing the Gold we would ensure to give you an estimation based on the details provided by you, How ever if you are not satisfied with the valuation after release you will have to repay the amount advanced by us + an additional 5% of the released value.
Q7. What if the value of the gold turns out to be lower than the released value?
A7. Yes there are chances this can happen, make sure you are providing the correct information regarding the weights, purity, stone beads wax content of gold prior to release of Gold from the Banks, These facts are very critical inputs which determine the value of the gold. In the event the value of the gold turns out to be lower than the released value then the customer has to pay the differential amount.
Q8. Can you release my Gold loan from multiple locations ?
A8. YES we can release Gold from multiple locations which are within Bangalore BBMP limits.
Q9. Are there any additional service charges for this service?
A9. NO this service is FREE, If you wish not to sell the Gold after release only then 5% of the value of the release amount will be charged as service charges.
Q10. Will i be accompanied by your representative to the Bank or Finance company?
A10. YES you will be authorizing our representative to release the gold on your behalf, our representative will deposit the cash to the financer and collect the gold in your presence. Once the Gold is released you will be accompanied to our office by our representative for final valuation & settlements.
FAQ - related to investing on Gold
Related to GOLD INVESTMENT :
Q1. Eligibility for investing & how does this investment work?
A1. It is for person/s who intend to invest in physical Gold bullion in small / large quantities as an investment or who intent to utilize it for own use, You will basically buy Gold at your time and will and accumulate gold periodically. We do not offer any schemes or benefits as it is barred by the RBI, You can just transfer fund to our Bank a/c and an equivalent amount in terms of Gold 24Kt 999 purity gets accumulated in your account.
Q2. What are the benefits of such an investment?
A2. When you purchase from DGold you get Gold at the lowest price, No added charges like wastage, making charges, dye charges etc.. our rates will be much lower than Banks, retailers & e-tailers. You additionally get buy back facility also.
Q3. How is this different from ETF?
A3. Very much different, ETF is only paper money and actual physical gold is not involved whereas here gold gets accumulated physically in your account.
Q4. When can I collect the accumulated gold?
A4. You can collect your gold whenever you want, we will only be the custodians of your gold, as you accumulate a fair quantity you can inform us and collect the Gold.
Q5. How do i enroll for this investment?
A5. Just visit our office along with your photo ID and address proof and register yourself (For the first time), later you can transact by just transferring the amount to our Bank accounts.
Q6. What is the minimum & maximum quantity i can invest at one time?
A6. Minimum investment is 1 Gram and there is no maximum limit.
Q7. What is the type of Gold will i get if i choose to collect my gold?
A7. You will get Suisse Gold 24KT of 999 purity.
Q8. How do i check DGold selling price of Gold?
A8. Once you register with us you will be given a customer ID and your registered mobile number can be used to ask for gold rates through SMS.
Q9. What if i have to withdraw from the scheme?
A9. As conveyed earlier this is not a scheme, we are only accumulating & holding gold on your behalf, Once you release the Gold from us the transaction gets completed.
Q9. Can i get Cash instead of Gold i have accumulated?
A9. Yes you can opt for Cash at the current market buying price.
Q10. Is there any GST involved?
A10. YES you will have to pay GST which is currently 3%, on the total value.
FAQ - related to others
Related to Other issues:
Q1. Why do you collect my ID & Address proof?
A1. As per our company policy it is mandatory to perform KYC as transactions involve huge values, As most customers wound not have preserved their Bill/Invoice copies it becomes difficult for us to know if the ornaments or bullion is a legitimate possession or otherwise.
Q2. What are the grounds for rejection of my transaction?
A2. Incorrect KYC submitted, Under age, Improper explanation related to ownership, selling on behalf of others are a few grounds your transaction can be rejected.
Q3. Will my data be shared with any one?
A3. Your data is stored confidentially, No person will get access to your information and wont be misused, however if a requests are made by Government authorities we shall comply with them.

Submit your query :

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Warning : Trying to sell stolen or spurious articles is a criminal offense, Sellers must provide proper documentation to transact.We do not entertain minors under any circumstances. Persons between the age 18 to 23 years must have consent of their family members to transact. Verification will be done if necessary. DGold.in reserves the right to reject any transaction, Suspicious transactions will be reported to the appropriate agencies. Check your eligibility.    Click here

Office Address

No.1, DGold.in 10th Floor, Brigade Towers, Brigade road, Brigade towers, Near Shoolay circle, Bangalore 560025.

Timing : 10:00 AM to 06:30pm  (Sunday Holiday)  Click Here

Contact No.

+91 9880077297

+91 9036000360

+91 8029700966

helpdesk@dgold.in